Refund and Exchange Policy

At Mellow Jewellery  we take pride in the quality and craftsmanship of our jewellery. Our goal is to ensure that you are fully satisfied with your purchase. If, for any reason, you wish to return or exchange an item, please review our policy below.

1. Right of Withdrawal
   • Duration: You have the right to withdraw from the purchase within 14 days. The withdrawal period will expire 14 days after the day you, or a third party indicated by you (other than the carrier), acquires physical possession of the goods.
   • To Exercise the Right of Withdrawal: To exercise your right of withdrawal, you must inform us via email / text message on contact details given below
2. Conditions for Returns and Exchanges
   • Return Condition: Items must be returned in their original condition, including packaging, tags, and any accompanying materials. Damaged or worn items cannot be returned or exchanged unless they are defective.
   • Customized Items: Please note that customized jewellery pieces made to your specifications or clearly personalized cannot be returned or exchanged.
   • Return Process: Items must be securely packaged and returned to us at your expense. We recommend using a trackable shipping service to ensure the safe return of the items.
   • Refund Timing: Refunds will be processed within 14 days from the day we receive the returned items. The refund will include the cost of the item and the original shipping charges, using the same means of payment as you used for the initial transaction.
3. Exchange Policy
   • Exchange Conditions: If you wish to exchange an item for a different size, color, or item within 14 days of purchase, please follow the return process mentioned above. The exchange is subject to stock availability.
   • Price Difference: If the exchange item is of a higher price, you will be required to pay the difference. If it is lower, we will refund the difference.
4. Defective or Incorrect Items

   If you receive a defective or incorrect item, please contact us immediately. We will provide instructions for the return and exchange process, and you will not be charged for additional shipping costs.

5. Contact Information

   For any questions regarding our refund and exchange policy or to initiate a return or exchange, please contact us at:

   • Email: kiyomibymellow@gmail.com
   • Phone: +31 686117418
   • Address for Returns:  Kruisstraat 52, 2611 MJ , Delft, The Netherlands